Terms & Conditions

Last updated: 18 August 2026

These Terms & Conditions ("Terms") govern your use of the melvics.com website and the supply of services by Melvic Digitals (ABN 14 639 219 169) — "Melvics", "we", "us", "our" — a business based in Melbourne, Victoria, Australia. By using our website or engaging our services, you agree to these Terms.

1. Our services

Melvics provides digital services including website design and development, software and mobile application development, branding, logo and graphic design, and digital marketing services (including SEO, paid advertising and social media management). The specific services, deliverables, timelines and fees for each engagement are set out in a written proposal, quote or statement of work ("Proposal") which, once accepted, forms part of the agreement between you and Melvics together with these Terms. If a Proposal conflicts with these Terms, the Proposal prevails for that engagement.

2. Quotes and acceptance

Quotes are valid for 30 days unless stated otherwise. A project commences when you accept a Proposal in writing (including by email) and, where applicable, pay the required deposit. Work outside the agreed scope will be quoted separately as a variation before it is carried out.

3. Fees and payment

• Fees are stated in Australian dollars (AUD) and, unless stated otherwise, are exclusive of GST where applicable.
• Projects typically require a deposit before work begins, with the balance payable on the milestones or completion terms set out in the Proposal. Ongoing services (such as care plans and marketing management) are billed in advance on a recurring basis.
• Payments may be made by the methods we make available, including card and online payments processed by our third-party payment providers, Stripe and Square. Your use of those payment services is also subject to the relevant provider's own terms. Melvics does not store your full card details.
• Invoices are due within the period stated on the invoice (14 days unless otherwise agreed). We may suspend work or services if invoices remain unpaid after a reminder, and we may charge reasonable costs of recovering overdue amounts.
• Deposits are generally non-refundable once work has commenced, as they secure our availability and cover work performed.

4. Client responsibilities

To keep projects on time and on budget, you agree to:

• Provide content, materials, feedback and approvals within reasonable timeframes;
• Ensure any material you supply (text, images, logos, data) is accurate and that you have the right to use it;
• Provide access to third-party accounts (hosting, domains, advertising, analytics) where required for the work;
• Nominate a contact person authorised to give approvals and decisions.

Delays in providing materials or approvals may extend timelines and, where significant, may incur additional costs, which we will communicate before charging.

5. Revisions and approvals

Each Proposal specifies the number of revision rounds included. Additional revisions, or changes requested after a deliverable has been approved, may be charged at our standard rates. Approval of a deliverable (in writing, including by email) confirms your acceptance of that deliverable.

6. Intellectual property

• Upon receipt of full payment for the relevant work, intellectual property rights in the final deliverables created specifically for you (such as your website design, custom code written for your project, and final brand assets) are assigned to you.
• We retain ownership of our pre-existing tools, frameworks, know-how and generic components, and grant you a licence to use them as incorporated in your deliverables.
• Third-party materials (such as fonts, stock imagery, themes, plugins and software libraries) remain subject to their own licences, which we will identify where relevant.
• Until full payment is received, all deliverables remain the property of Melvics.
• You grant us a limited licence to display completed work in our portfolio and marketing unless you request otherwise in writing.

7. Websites, hosting and third-party services

Where your project relies on third-party platforms and services (for example hosting providers, domain registrars, WordPress, Shopify, app stores, Stripe or Square payment services, advertising platforms, or communication tools), those services are provided by the relevant third parties under their own terms, and we are not responsible for their availability, performance or changes to their terms or pricing. We will use reasonable care in recommending and configuring such services.

8. Digital marketing services

Marketing outcomes depend on factors outside any agency's control, including search engine algorithms, advertising platform policies, competition and market conditions. We do not guarantee specific rankings, traffic levels or sales results. We do commit to performing the agreed services with due skill and care and reporting transparently on performance. Advertising spend paid to platforms (such as Google or Meta) is separate from and additional to our management fees, and is payable by you directly or as set out in the Proposal.

9. Support, care plans and cancellations

Ongoing services (care plans, hosting management, SEO and marketing retainers) continue on a recurring basis and may be cancelled by either party with 30 days' written notice unless the Proposal states otherwise. Fees already paid for the current billing period are non-refundable, but services continue to the end of that period.

10. Confidentiality

Each party agrees to keep confidential any non-public information received from the other in connection with an engagement and to use it only for the purposes of the engagement, except where disclosure is required by law.

11. Warranties and Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Competition and Consumer Act 2010 (Cth) or other applicable law that cannot lawfully be excluded.

Subject to those laws, and to the maximum extent permitted, we exclude all other warranties, and our total liability for any claim arising out of or in connection with the services is limited, at our election, to re-supplying the relevant services or paying the cost of having them re-supplied, and in any case is capped at the fees you paid to us for the relevant services in the 6 months before the claim arose. We are not liable for indirect or consequential loss, loss of profit, loss of data or loss of business opportunity.

12. Your content and lawful use

You are responsible for the content you supply or approve for publication, including its accuracy and compliance with applicable laws (such as advertising, consumer, spam and intellectual property laws). You agree not to use our services or deliverables for unlawful purposes, and you indemnify us against claims arising from material you supplied or instructions you gave.

13. Termination

Either party may terminate an engagement by written notice if the other party commits a material breach and fails to remedy it within 14 days of notice. On termination, you must pay for all work performed and costs committed up to the termination date; on receipt of that payment, we will hand over the deliverables completed to that point.

14. Website use

The content of melvics.com is provided for general information. While we keep it as accurate and current as we can, we make no warranty that it is complete or error-free. You may not copy, scrape or reproduce our website content without permission. Links to third-party sites are provided for convenience and do not imply endorsement.

15. Privacy

We handle personal information in accordance with our Privacy Policy, which forms part of these Terms.

16. General

These Terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Victoria. If any provision of these Terms is found invalid, the remainder continue in effect. We may update these Terms from time to time; the version published on this page at the time you engage us applies to that engagement.

17. Contact

Melvic Digitals
ABN 14 639 219 169
Melbourne, Victoria, Australia
Email: info@melvics.com
Phone: (02) 7255 3899